Product Reviews Setup
Important Notice
We are NOT responsible for setting up product reviews on your store. Product review functionality requires backend database systems that themes cannot provide. This guide provides our recommended solution only.
Our Recommendation: Rivyo (Complete Review System)
For a complete product review system with automated collection and management, we recommend Rivyo - our trusted partner for product reviews.
Why Rivyo:
- Complete review system with database storage
- Automated email follow-ups for review collection
- Photo and video reviews for enhanced social proof
- Review management tools for moderation and responses
- Seamless theme integration that works perfectly with our design
- Rich review displays with star ratings and detailed feedback
Important Note About Deprecated Apps
Deprecated App Notice
If you find search results mentioning Shopify's native "Product Reviews" app, please note that this app was deprecated and removed from all stores on May 6, 2024. Shopify no longer offers a native review solution, which is why third-party review apps like Rivyo are now the only option for collecting and displaying customer reviews.
Alternative: Static Testimonials
If you prefer to display pre-selected customer feedback without a full review system, you can use our built-in Testimonials section to showcase handpicked customer quotes and testimonials.
Static testimonials are good for:
- Highlighting your best customer feedback
- Controlling exactly which testimonials appear
- Simple setup without additional apps
- When you don't need customer-submitted reviews
Important Disclaimers
Setup Support
- Theme developers do not provide review setup support
- Contact Rivyo support for technical help with their app
- Review functionality is handled by apps, not themes
- We recommend consulting with a marketing professional for review strategy
Why Themes Can't Include Reviews
Themes don't have access to:
- Database storage for customer reviews
- Backend services for email automation
- User management systems for review moderation
- API connections for review collection
This is a Shopify platform limitation, not a theme restriction.
For more partner recommendations, visit our Partners page.